// Resume page — full CV rendered with design consistency
function Resume() {
  return (
    <main className="mx-auto max-w-[1320px] px-6 md:px-10 pt-10 md:pt-16 pb-20">
      <div className="rule-bottom pb-4 flex items-center justify-between smallcaps text-muted">
        <span>Resume</span>
        <span className="tabular">PDF available on request</span>
      </div>

      <Reveal className="mt-10 md:mt-16 grid md:grid-cols-12 gap-6 md:gap-10 items-end">
        <div className="md:col-span-9">
          <div className="smallcaps text-sienna">CV</div>
          <h1 className="mt-4 font-display font-medium tracking-tight text-balance leading-[0.98]
                         text-[48px] md:text-[92px]">
            Naga Mouli Prathyusha Vemula
          </h1>
          <p className="mt-5 font-display text-[22px] md:text-[24px] leading-[1.3] max-w-[46ch] text-ink2">
            Twelve years across AI transformation, digital transformation, and process automation in BFSI, FMCG, and Telecom.
          </p>
        </div>
        <div className="md:col-span-3">
          <div className="smallcaps text-muted">Contact</div>
          <div className="mt-3 space-y-1 text-sm text-ink2">
            <div><a className="link-underline" href="mailto:vemula.prathyusha@gmail.com">vemula.prathyusha@gmail.com</a></div>
            <div>Bengaluru, India</div>
            <div><a className="link-underline" href="https://www.linkedin.com/in/vnmprathyusha" target="_blank" rel="noreferrer">linkedin.com/in/vnmprathyusha</a></div>
          </div>
          <a href="mailto:vemula.prathyusha@gmail.com?subject=Resume request"
             className="mt-5 inline-block smallcaps bg-ink text-paper hover:bg-sienna transition-colors px-4 py-2">
            Request PDF →
          </a>
        </div>
      </Reveal>

      {/* Summary */}
      <section className="mt-20">
        <div className="smallcaps text-sienna mb-6">Summary</div>
        <p className="font-display text-[20px] md:text-[22px] leading-[1.55] text-ink max-w-[72ch]">
          AI-powered CX and transformation leader with 12+ years designing and scaling Human-in-the-Loop, GenAI, Agentic AI, and automation solutions across global delivery ecosystems. Track record building AI-human hybrid models that boost productivity, reduce cost, and improve customer experience. Skilled in shaping transformation roadmaps, leading cross-functional global teams, and institutionalising automation through Centres of Excellence.
        </p>
      </section>

      {/* Core competencies */}
      <section className="mt-16">
        <div className="smallcaps text-sienna mb-6">Core competencies</div>
        <div className="grid md:grid-cols-2 lg:grid-cols-4 gap-px bg-ink/10">
          {[
            ['AI & Automation', 'GenAI, Agentic AI, RPA, AI Agent Assist, Human-in-the-Loop, Process Mining, AI-Powered Automation'],
            ['Strategy & Leadership', 'Digital Transformation Strategy, AI Transformation Roadmaps, CX Strategy, Decision Intelligence, Product Strategy'],
            ['Delivery & Operations', 'Global Delivery, Automation CoE, Shared Services Design, Operating Model Design'],
            ['Domains', 'BFSI, FMCG, Telecom, FinCrime & Due Diligence, Mortgage, Insurance, E-commerce'],
            ['Analytics & CX', 'NPS Analytics, BI Dashboards, CSAT Improvement, CX Analytics, Feedback Tagging Models'],
            ['Technology', 'SAP Signavio, Sanas, GenAI Knowledge Bots, Noise Cancellation AI, Call/Chat Summarisation'],
            ['Change Management', 'Digital Readiness Training, Automation Awareness, Change Leadership, Talent Transition'],
            ['Tools', 'Proficient with AI tools, capable of building small tools via vibe coding'],
          ].map(([k, v]) => (
            <div key={k} className="bg-paper p-5">
              <div className="smallcaps text-muted">{k}</div>
              <p className="mt-2 text-ink2 text-sm leading-relaxed">{v}</p>
            </div>
          ))}
        </div>
      </section>

      {/* Highlights */}
      <section className="mt-16">
        <div className="smallcaps text-sienna mb-6">Strategic impact highlights</div>
        <div className="rule-top">
          {[
            ['CX Analytics & NPS Excellence', 'Revived banking client NPS from +10 to +34 via feedback-tagging models and BI dashboards. GenAI knowledge bots and accent neutralisation improved AHT by ~15%.'],
            ['AI-Driven Transformation Strategy', 'Designed and scaled GenAI-led automation blueprints across BFSI and FinCrime. Integrated RPA, GenAI, and Agentic AI orchestration for 20–30% analyst productivity gains.'],
            ['AI + Human CX Fusion', 'Directed AI-powered Agent Assist for global FMCG client — AHT down 40%, CSAT up. Implemented Sanas accent-neutralisation AI for banking voice process.'],
            ['Multi-Country Transformation Advisory', 'Led onsite discovery for West Indies conglomerate across 7 countries. Designed shared-services roadmap with >50% automation potential and ~30% efficiency gains.'],
            ['Automation CoE Leadership', 'Built enterprise-wide Automation CoE for mortgage client. $1M+ annual savings. 80+ FTE benefits. 125+ automation pipeline.'],
            ['Strategic Innovation & Productisation', 'Initiated reusable automation and GenAI productisation framework for scalable, tool-based solution delivery.'],
            ['Change Leadership', 'Trained 50+ operations managers on automation opportunities and digital transformation. Enabled tech-inclined talent transition into technical roles.'],
            ['Awards', 'Infosys BPM PACE (1st Runner-Up). CarDekho Delite Award (product strategy). TCS performance honours (innovation & team excellence).'],
          ].map(([k, v], i) => (
            <div key={i} className="grid md:grid-cols-[280px_1fr] gap-4 md:gap-8 py-5 rule-bottom">
              <div className="font-display text-lg">{k}</div>
              <p className="text-ink2 leading-relaxed">{v}</p>
            </div>
          ))}
        </div>
      </section>

      {/* Experience */}
      <section className="mt-16">
        <div className="smallcaps text-sienna mb-6">Professional experience</div>
        <div className="space-y-12">
          {[
            {
              firm: 'Concentrix, Bengaluru', role: 'Senior Consultant, Digital Transformation', period: 'Dec 2022 – Present (~3 years)',
              points: [
                'Identified CX transformation opportunities and led client pitches for iX Hero suite — integrated platform combining call/chat summaries, knowledge bot, accent neutralisation, noise cancellation, and agent performance analytics',
                'Supported client demos, approvals, and implementation, improving agent efficiency and experience quality across contact-centre operations',
                'Leading GenAI, automation, and process transformation programs for global BFSI and FMCG clients',
                'Defined AI-human hybrid CX strategy through AI Agent Assist and Sanas accent-neutralisation deployments — 40% AHT reduction, major CSAT uplift',
                'Architected automation strategy for FinCrime & Due Diligence combining RPA, GenAI, and Agentic AI for 20–30% productivity gains',
                'Advised on NPS analytics modernisation — improved NPS from +10 to +34 via feedback tagging and BI dashboards. Extended with GenAI knowledge bots.',
                'Proposed GenAI-powered HR Assistant — defined use cases and influenced adoption, reducing HR escalations by ~40%',
              ],
            },
            {
              firm: 'Telstra, Bengaluru', role: 'Business Improvement Consultant', period: 'Nov 2020 – Dec 2022 (~2 years)',
              points: [
                'Led advisory, solution design, and delivery of large-scale renewals transformation using SAP Signavio and RPA across India and Australia',
                'Increased automation maturity from 3% to 38%. Renewal rates up 45%. $1.5M+ annual impact. 70% fewer SLA breaches.',
                'Conducted process-mining diagnostics to standardise workflows and define RPA roadmap. Validated through post-implementation impact assessments.',
              ],
            },
            {
              firm: 'Infosys BPM, Bengaluru', role: 'Digital Transformation Consultant', period: 'Aug 2017 – Nov 2020 (~3 years)',
              points: [
                'Led BFSI transformation charter from Bangalore across multi-country operations (O2C, P2P, R2R)',
                'Established Automation CoE with governance and delivery models yielding $1M+ savings, 80+ FTE benefits, 125+ automation pipeline',
                'Advised multi-country transformation for West Indies conglomerate — led onsite discovery across 7 countries. Shared-services roadmap with >50% automation potential and ~30% efficiency gains.',
                'Enabled automation awareness and change readiness among 50+ Ops managers through structured digital-readiness sessions',
              ],
            },
            {
              firm: 'CarDekho.com, Jaipur', role: 'Product Strategy & Management', period: 'Sep 2016 – Mar 2017 (~6 months)',
              points: [
                'Defined product vision and MVP roadmap for Dealer Mart platform, improving dealer performance and inventory visibility',
                'Collaborated on feature prioritisation and GTM strategy. Received Delite award for product innovation.',
              ],
            },
            {
              firm: 'Tata Consultancy Services, Hyderabad', role: 'Systems Engineer', period: 'Jan 2011 – Sep 2014 (~3.5 years)',
              points: [
                'Business Analyst for US-based financial-services client across account opening, brokerage re-platform, and auto-insurance projects',
                'Led requirements gathering, UAT, and regression testing. Created automation scripts for validation and integration.',
                'Developed monitoring tools improving accuracy by 95% and delivering ₹5L annual savings',
              ],
            },
          ].map((e, i) => (
            <div key={i}>
              <div className="rule-top pt-5 flex flex-wrap items-baseline justify-between gap-3">
                <div>
                  <div className="font-display text-2xl">{e.firm}</div>
                  <div className="smallcaps text-sienna mt-1">{e.role}</div>
                </div>
                <div className="smallcaps text-muted tabular">{e.period}</div>
              </div>
              <ul className="mt-4 space-y-2 text-ink2 leading-relaxed">
                {e.points.map((p, j) => (
                  <li key={j} className="flex gap-3"><span className="text-sienna">·</span><span>{p}</span></li>
                ))}
              </ul>
            </div>
          ))}
        </div>
      </section>

      {/* Education & certifications */}
      <section className="mt-16 grid md:grid-cols-2 gap-10">
        <div>
          <div className="smallcaps text-sienna mb-4">Education</div>
          <div className="rule-top">
            <div className="grid grid-cols-[1fr_auto] gap-4 py-4 rule-bottom">
              <div>
                <div className="font-display text-lg">PGPM · IIM Udaipur</div>
                <div className="text-sm text-muted">3.02/4.0</div>
              </div>
              <div className="smallcaps text-muted tabular">2014–2016</div>
            </div>
            <div className="grid grid-cols-[1fr_auto] gap-4 py-4 rule-bottom">
              <div>
                <div className="font-display text-lg">B.Tech ECE · Shri Vishnu Engineering (JNTUK)</div>
                <div className="text-sm text-muted">78.3%</div>
              </div>
              <div className="smallcaps text-muted tabular">2006–2010</div>
            </div>
          </div>
        </div>
        <div>
          <div className="smallcaps text-sienna mb-4">Certifications</div>
          <ul className="rule-top">
            {[
              ['Microsoft Azure AI Engineer Associate (AI-102)', '2026'],
              ['CII Advanced Supply Chain Management', '2020'],
              ['WorkFusion Solutions Consultant Advanced', '2019'],
              ['WorkFusion Solutions Consultant Basic', '2019'],
              ['WorkFusion Automation Essentials', '2018'],
              ['UiPath Business Analyst', '2018'],
              ['UiPath RPA Foundation Diploma', '2018'],
              ['Lean Six Sigma Green Belt (TCS)', '—'],
              ['Bloomberg Market Concepts', '—'],
              ['NCFM Financial Markets (NSE India)', '—'],
            ].map(([c, y]) => (
              <li key={c} className="grid grid-cols-[1fr_auto] gap-4 py-2 rule-bottom text-sm">
                <span className="text-ink2">{c}</span>
                <span className="smallcaps text-muted tabular">{y}</span>
              </li>
            ))}
          </ul>
        </div>
      </section>

      {/* Languages + awards */}
      <section className="mt-16 grid md:grid-cols-2 gap-10 pb-10">
        <div>
          <div className="smallcaps text-sienna mb-4">Languages</div>
          <ul className="rule-top rule-bottom">
            {[
              ['English', 'Full professional'],
              ['Hindi', 'Professional working'],
              ['Telugu', 'Native'],
              ['Kannada', 'Elementary'],
            ].map(([l, level]) => (
              <li key={l} className="grid grid-cols-[1fr_auto] gap-4 py-3 rule-bottom last:border-0">
                <span className="font-display text-base">{l}</span>
                <span className="smallcaps text-muted">{level}</span>
              </li>
            ))}
          </ul>
        </div>
        <div>
          <div className="smallcaps text-sienna mb-4">Awards & honours</div>
          <ul className="rule-top rule-bottom space-y-0">
            {[
              'Infosys BPM PACE · 1st Runner-Up, Automation (Nov 2019)',
              'CarDekho Delite Award · Product Strategy',
              'TCS Star of the Month · Process Improvement',
              'TCS Star of the Quarter · Best Project Management',
              'Best Team Player Award',
            ].map(a => (
              <li key={a} className="py-3 rule-bottom last:border-0 text-ink2">{a}</li>
            ))}
          </ul>
        </div>
      </section>
    </main>
  );
}

Object.assign(window, { Resume });